Hearing Aid Fitting Policies And Procedures

The results of your hearing evaluation and medical examination indicate that your particular hearing loss cannot be treated further surgically or with medication. However, your hearing test results do suggest that you may benefit from the use of amplification. Should you decide to try hearing aids, our clinic is equipped to provide complete hearing aid services and offer the latest in hearing aid technology. Our audiologists on staff are knowledgeable in hearing aids and are able to assist you in your decision and use of hearing aids.

Fitting Procedures
All hearing aids are obtained on a thirty (30) day trial basis. On the average, three visits are required to our clinic. During the first visit, impressions of your ear may be neccessary. Custom fitted hearing aids will provide you with maximum hearing ability and comfort.

Approximately two weeks later, you will return to our clinic for the fitting of your hearing aids. During this visit, you will practice listening and removing the hearing aids from your ears as well as changing the battery and adjusting the volume if your hearing aid has a volume control. In addition, you will receive information regarding the maintenance and care of the hearing aids. Payment in full is expected upon receiving the hearing aids.

One to two weeks after you receive your hearing aids, we recommend that you return to the clinic for a check up. During this visit we will discuss how your hearing aids are working for you. It is good to keep a journal of the past two weeks and make comments on how the hearing aids are working in different environments. Based on your reports, we will make the appropriate adjustments if necessary. The following items are included in the purchase of hearing aids from our clinic:

• 30 day Trial Period
• 1 - 2 week post fitting check up
• 1-3 year warranty on parts depending on level of technology

Charges
Hearing aid charges do not include the fees for the physicians examination or the hearing examination. Our audiologists are not participating/credentialed providers with any insurance company. Claims for hearing aid benefits will not be filed by our office. No down payment is required at the time you order your hearing aids. However, payment of the hearing aids in full is expected at the time you come for your hearing aid fitting appointment.

30 Day Trial Period
All hearing aids are fitted on a thirty (30) day trial period. If you find the hearing aids are unsatisfactory for any reason and return them within 30 days of the original fitting date in good working condition, you will receive a refund minus the dispensing fee.

Hearing Aid Batteries
We recommend that you use Zinc Air Activated batteries in your hearing aid. All Air Activated cells feature long life performance, constant voltage for fewer volume adjustments, low internal impedance for less distortion, instant-on power with no warm up time, excellent shelf life and they are environmentally safe.

These batteries may be purchased in our clinic or can be sent directly to your home. The batteries are mailed directly to your home and we can bill you the cost of the batteries and shipping. When you purchase four packs of batteries, the fifth pack will be given to you free of charge.

Hearing Aid Accessories
We offer a full line of hearing aid care products and accessories for our patients. We have cleaning tools for hearing aids and earmolds, earmold blowers, hearing aid dehumidifiers, dessicant blocks for the Dry and Store products, and hearing stethosets to check hearing aid function daily. We also carry some assistive listening devices (for example, personal amplifiers and telephone amplifiers). Please ask one of our audiologists, they would be happy to help you.

Hearing Aid Repair Policies
It is preferable to make an appointment for hearing aid servicing and repair. If your hearing aid needs servicing or repair, please call our office for an appointment. By making an appointment, we can provide you with better service and reduce your time in the clinic. If you are unable to bring your hearing aid to the clinic, package it very carefully in a box and mail it to the following:

Capitol ENT
3100 Blue Ridge Road Suite 201
Raleigh, NC 27612

along with a note explaining the problem and information where we can contact you. Hearing aids requiring more than minor adjustments will be sent to the manufacturer for repair. If the hearing aid is not under a repair warranty, a charge will be incurred. Most repairs are accomplished within two weeks. You may also drop off the hearing aid to be checked at your convenience. You will be asked to complete a Repair Form and one of the audiologists would check it and call you within 24 hours with the results.

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